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Jeff Toister on a guaranteed customer experience

Intercom, Inc.

It dives right into this idea of a guarantee, covering everything from the first American salesman to use a money-back guarantee in a land riddled with snake oil salesmen to a beloved gas station and convenience store chain with a mission to provide their visitors a squeaky-clean bathroom. Liam: Excellent. That story was not in the book.

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29 Latin American SaaS Superstars

SaaStock

The main target customers of Olist include online shops, retailers seeking better placement, importers and distributors, but the platform is also useful for end customers. Listing your online business on Olist is compared to having your shop in the largest department store in the region. CEO : Tiago Dalvi.

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BarbAIrians at the Gate: The Financial Opportunity of AI

Andreessen Horowitz

With this faster method of calculating, what might have taken weeks could now take seconds. Early KKR executive Donald Herdrich is said to have bought an Apple IIe in 1980 for his children, got a demo of VisiCalc at the electronics store, and that turned into a decisive advantage for KKR going forward.

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Writing coach Leslie O’Flahavan on the dos and don’ts of customer messaging

Intercom, Inc.

Acknowledge what the customer is saying and be as personal and specific as you can. The writer should be confident that their readers can understand and use the language, especially in delicate situations where the customer may already be upset. It’s an error and maybe has cost me double payment. Use plain language.