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Facebook Workplace’s Julien Codorniou on turning companies into communities

Intercom, Inc.

I saw we had the opportunity to do that in London and to do something that will be new for Facebook, in the same way that AWS was a new business model and product line for Amazon and a bet that paid off very well. It’s not just for retail or airlines or telcos. Julien: Next for Workplace, we have to keep scaling the business.

Scale 151
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How Top Sales Leaders are Adjusting their Sales Process (Video + Transcript)

SaaStr

We can save companies $100,000 on their AWS bill. Everybody wants to save $100,000 on their AWS bill right now. We want to tell anybody that listens, you can save $100,000 on your AWS bill and demos are actually as high as they’ve ever been in late stage tech. We found something that works. Jason Lemkin: Got it.

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SaaStr Podcasts for the Week with Justin Bedecarre, Jen Nguyen, Jason Lemkin, and Aaron Levie

SaaStr

Justin Bedecarre: And then another client of ours is an international company that has decided that they truly want to scale up in San Francisco. We don’t know when we’re going to be able to get safely back at scale. Is AWS in the lead? And they’re going to reduce their commute by 45 minutes.

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Intercom’s Fergal Reid and Ciaran Lee on the making of Resolution Bot

Intercom, Inc.

This week, we’re proud to unveil its successor: Resolution Bot , Intercom’s upgraded support chatbot that scales your team by answering 33% of common questions. Is it just going to come in and answer their questions, or is it actually going to resolve end user issues at scale? It did a terrific job, but we knew we could do even better.

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SaaStr Podcasts for the Week with Chris O’Neill and Jason Lemkin

SaaStr

So inevitably, when startups evolve and start to scale, they get off course and this is especially true in times of stormy weather, almost by definition, and to invoke a sailing metaphor in the days before GPS, sailors used the North Star to determine where they were. That’s more than the entire airline industry. Look at Shopify.

Scale 185