Intercom, Inc.

DECEMBER 13, 2018

I saw we had the opportunity to do that in London and to do something that will be new for Facebook, in the same way that AWS was a new business model and product line for Amazon and a bet that paid off very well. It’s not just for retail or airlines or telcos. It’s about turning companies into communities.

Scale 151

Scale Marketplace as a Service Mobile Sales Hiring 151

SaaStr

JULY 1, 2020

This, “Revenue retention is the magic of SaaS, but logo retention wins the wars,” how are you guys thinking about just keeping customers even when they’re under stress because that’s a meta-issue, how you think about it as a company and then how you think about it as sales leaders? Good morning, everybody.

Merchant Services 179

Merchant Services Scale Sales Recruiting Sales 179

SaaStr

AUGUST 22, 2020

This will be a really strong indicator of retention and recruiting. Is AWS in the lead? Can the cloud grow when the country doesn’t work, when Boeing’s losing a billion dollars a week or whatever it’s losing, when our airlines are shut down? Is the Google in the lead?”

Sales Recruiting 147

Sales Recruiting Cloud CTO Hire Scale 147

SaaStr

JULY 10, 2020

In our case, it was capturing a note, and then lastly is just retention over time. Interestingly, we saw an improvement in conversion rates and we saw an improvement in retention rates, which were very counterintuitive. That’s more than the entire airline industry. The second is the engagement level of that cohort.

Scale 188

Scale Sales Hiring Pricing Sales Recruiting 188