Intercom, Inc.

JANUARY 12, 2022

. “[Our research] opened up new markets for this product without them having to go through the other kinds of experimentation they were originally planning” After doing a bunch of analysis and digging into it, they realized the videos were too slow in certain countries because of where their data centers or AWS environments were located.

Data 151

Data Airlines AWS Underperforming Technical Team 151

SaaStr

JULY 1, 2020

We can save companies $100,000 on their AWS bill. Everybody wants to save $100,000 on their AWS bill right now. We want to tell anybody that listens, you can save $100,000 on your AWS bill and demos are actually as high as they’ve ever been in late stage tech. The metrics have changed on top of the funnel.

Merchant Services 173

Merchant Services Scale Sales Recruiting Sales 173

Intercom, Inc.

FEBRUARY 27, 2020

Ultimately we developed what we called a “resolution metric.” or ‘Wait for the team.’” ” “In the past two years, there’s been a huge leap forward in the accuracy and the predictive power of the neural networks that the process, natural language” That’s how we define the resolution metric.

Machine Learning 23

Machine Learning Artificial Intelligence Scale User Experience 23