Intercom, Inc.

JANUARY 12, 2022

. “[Our research] opened up new markets for this product without them having to go through the other kinds of experimentation they were originally planning” After doing a bunch of analysis and digging into it, they realized the videos were too slow in certain countries because of where their data centers or AWS environments were located.

Data 151

Data Airlines AWS Underperforming Technical Team 151

SaaStr

JULY 1, 2020

Then Jason, on your comment around SDRs needing to be more thoughtful and sophisticated in communication and strategy, definitely. We can save companies $100,000 on their AWS bill. Everybody wants to save $100,000 on their AWS bill right now. I think we talked a little bit about this, changing communication.

Merchant Services 170

Merchant Services Scale Sales Recruiting Sales 170

SaaStr

JULY 10, 2020

We did all this by being thoughtful and compassionate with the employees and we’re careful to communicate to our partners, why we’re doing this and really what to expect in the future. That’s more than the entire airline industry. Datadog, it just IPOed, it’s now worth 20 billion. E-commerce is on fire.

Scale 178

Scale Sales Hiring Pricing Sales Recruiting 178

Intercom, Inc.

DECEMBER 13, 2018

It’s about turning companies into communities. I saw we had the opportunity to do that in London and to do something that will be new for Facebook, in the same way that AWS was a new business model and product line for Amazon and a bet that paid off very well. It’s not just for retail or airlines or telcos.

Scale 151

Scale Marketplace as a Service Mobile Sales Hiring 151

SaaStr

AUGUST 22, 2020

We’re using digital workflows and storing data in the cloud, but the rest of the world, this was an overnight just shift in how people worked and how they communicated. That’s being able to have a means of communicating in real time. How do I communicate? Is AWS in the lead? What’s the shelter of IT?

Sales Recruiting 144

Sales Recruiting Cloud CTO Hire Scale 144