Totango

FEBRUARY 21, 2020

Flexible subscription and recurring revenue models mean the customer is in control of their service and tech partnerships and reserve the right to move on to a competitor. Customer success and retention have therefore become critical to achieving maximum customer lifetime value.

Customer Success 83

Customer Success Trends Scale Customer Lifetime Value 83

ChurnZero

JANUARY 25, 2024

KPIs now include not just customer satisfaction scores but also revenue-related metrics like renewal rates, upsell and cross sell targets, and customer lifetime value. Skillset 3: Customer-centric consulting While new technology fuels efficiency, the heart of CS remains in understanding and anticipating customer needs.

Customer Success 52

Customer Success Sales Recruiting Sales Hiring Scale 52

SmartKarrot

DECEMBER 18, 2020

The time period for which the customers have to wait to get answered is reducing considerably. Features like chatbot are hitting the marketplace quite effectively and companies are adapting fast to this new way of customer interaction. Not only that, they are also helpful in reducing the manpower required for the customer care.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

DECEMBER 18, 2020

The time period for which the customers have to wait to get answered is reducing considerably. Features like chatbot are hitting the marketplace quite effectively and companies are adapting fast to this new way of customer interaction. Not only that, they are also helpful in reducing the manpower required for the customer care.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10