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Artificial Intelligence (AI) + Customer Success =Prescriptive Customer Success!

CustomerSuccessBox

So, customer success is the ‘growth hack’ that your SaaS firm is looking for! Let’s see how Artificial Intelligence (AI) in customer success has lifted Customer Success to a whole other level! Artificial intelligence (AI) and Machine Learning (ML) for Customer Success are not cutting-edge concepts anymore.

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SaaStr Podcast #402 with HackerOne CEO Mårten Mickos: “Customers Want Value + Simplicity: The Must Haves to Deliver”

SaaStr

Marten Mickos: But you add to that customer service that is probably provided by human beings, maybe by human beings augmented by automation, ML, AI and so on. And if your customer then is not sure whether the value was generated by an AI bot or software or humans or third parties, then that’s a good point.