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SaaStr Podcast #402 with HackerOne CEO Mårten Mickos: “Customers Want Value + Simplicity: The Must Haves to Deliver”

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Marten Mickos: But you add to that customer service that is probably provided by human beings, maybe by human beings augmented by automation, ML, AI and so on. And if your customer then is not sure whether the value was generated by an AI bot or software or humans or third parties, then that’s a good point.