[Q&A] Customer Success Operations: Why You Need It & How to Set It Up for Maximum Revenue Impact
ChurnZero
SEPTEMBER 30, 2021
For example, I think of AWS. That will require more of a high-touch experience with more of the white-glove CSM. If you put the CS Operations under the Chief Operating Officer, they can scale across with Sales. If they’re under Sales, I have seen in my experience that Sales always gets priority.
52 
Let's personalize your content