OpenView Labs

MARCH 10, 2019

Over this time, our headcount has grown by over 10x, and our revenue has grown by over 60x. Focusing on Customer Success from the very early days of Typeform has been instrumental in improving both retention and acquisition, and has played an important role in our overall achievements. North Star metric.

Scale 69

Scale Customer Success Scaling Sales Hiring 69

SaaStr

MARCH 15, 2024

Customer acquisition. One thing about moving away from paid acquisition to higher quality revenue is it requires a re-emphasis and reinvestment into free. The two of them together own their metrics, and on free, it’s 100% MAU. A piece of tactical advice from Adam is to have fewer metrics, not more. It’s a pain.

AI Search 233

AI Search SaaS Advertising Sales Hiring 233

Sales Hacker

JANUARY 29, 2018

Traditional Sales Organizations – Growth of headcount in sales was structured around revenue per individual contributor (IC). What complicates this model is the high-velocity it operates on; many clients commit within 90 days or faster. PODs should operate between 80-120% of quota. This messes up the balance.

Sales Recruiting 74

Sales Recruiting Scale Sales Hiring Sales 74