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The Ultimate Guide to Creating a Customer-Centric Culture

Totango

In today’s digitized, subscription-based environment, these best practices are based on finding out all you can about your customers and then using that data to create a customer-centric experience. Use the right customer success metrics. All you have to do is monitor the flow of data and proactively work to keep the customer happy.

article thumbnail

The Ultimate Guide to Creating a Customer-Centric Culture

Totango

In today’s digitized, subscription-based environment, these best practices are based on finding out all you can about your customers and then using that data to create a customer-centric experience. Use the right customer success metrics. All you have to do is monitor the flow of data and proactively work to keep the customer happy.