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The Ultimate Guide to Creating a Customer-Centric Culture

Totango

APRIL 28, 2021

In today’s digitized, subscription-based environment, these best practices are based on finding out all you can about your customers and then using that data to create a customer-centric experience. That means giving everyone access to the customer success platform and ensuring they log all relevant customer data.

Enterprise 71
Enterprise Product ROI Customer Success Engagement 71
article thumbnail

The Ultimate Guide to Creating a Customer-Centric Culture

Totango

MAY 15, 2019

In today’s digitized, subscription-based environment, these best practices are based on finding out all you can about your customers and then using that data to create a customer-centric experience. That means giving everyone access to the customer success platform and ensuring they log all relevant customer data.

Customer Lifetime Value 88
Customer Lifetime Value Enterprise Product ROI Customer Success 88
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