Paul Adams on avoiding over-corrections and finding balance when problem-solving
Intercom, Inc.
FEBRUARY 25, 2019
We had halved our efficiency. At the start of 2017, we decided we were going to swing the other way and actually have small projects again. In 2017, back to small things. The great product companies I’ve observed certainly obsess over that process , and they obsess about being operationally efficient and excellent.
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