Guru’s Rick Nucci on using automation to scale your customer experience
Intercom, Inc.
APRIL 22, 2019
For Rick Nucci, customers will win as long as AI empowers employees to do more of what they do best – that is, dealing empathetically with other humans – while skipping tedious busywork that could be handled just as well by a bot. I then stayed with Dell for three years, and left to start Guru in 2013. We started to realize two things.
156 
Let's personalize your content