Forget Support — Optimize for Full Funnel Customer Success
FastSpring
JANUARY 26, 2024
Jake, Head of Customer Success for Sideways 6, explains that the current trend is to measure their success through the customer’s success, with CS being an integral part of impacting the entire business. But the the, I suppose the proper answer would be that this was probably back in 2010. David Vogelpohl 0:24 All right.
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