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State of the Cloud 2019: Europa Edition with Alex Ferrara, Bessemer Venture Partners (Video + Transcript)

SaaStr

Contrast that with companies that might also sell into the SMB segment of the market where the ASPs, the average deal sizes are lower. SMB businesses just go out of business much more frequently, and so their gross retention numbers are going to be lower.

Cloud 100
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Checking in on Shopify Plus’ 11,000 checkouts per minute

Intercom, Inc.

In the first decade after its founding in 2004, Shopify amassed 120,000 customers and catapulted into the top 10 on Deloitte Technology Fast 500 list. It wasn’t long before they identified a further growth opportunity: some of their larger customers were jumping ship, saying they had outgrown the company’s SMB-oriented solutions.