Remove 2003 Remove Scaling Remove Software Development Remove Technical Review
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Engineering Customer Success Processes for Maximum Impact

Valuize Consulting

And according to the Technology Services Industry Association (TSIA), only 26% of Customer Success organizations have aligned their customer success processes to their customer journeys. These customer success processes are often inefficient, haven’t been scaled to engage the full customer base and are hard to measure.

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The Case Against Budgets, Forecasts, and Performance Targets

Outseta

Let’s start with probably the most familiar scenario - I was working at a tech company, with top tier venture capital investors. In this case I was consulting with an early stage tech start-up. The tech companies that I cited in my examples above all practiced agile software development, for example.

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A Look Back: Slack at $30,000,000 in ARR

SaaStr

It’s about scale and revenue. At a high level, why are things scaling faster than ever from your perspective? Things are scaling faster. Yammer certainly scaled faster than I scaled back in the day with EchoSign or Aaron when he was here, but the pace of Slack. We started development in early 2004.

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