What is Considered a Good NPS Score and How To Improve It?
User Pilot
JANUARY 8, 2021
The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. Wrapping things up: Your NPS score is not the definitive metric to determining customer satisfaction but it can definitely show if you are moving in the right direction. What is NPS? FAQ: What is NPS?
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