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What is Considered a Good NPS Score and How To Improve It?

User Pilot

The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. Wrapping things up: Your NPS score is not the definitive metric to determining customer satisfaction but it can definitely show if you are moving in the right direction. What is NPS? FAQ: What is NPS?

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Top Lessons in Building Great Teams from Khosla Ventures (Video + Transcript)

SaaStr

Keith : So from 2003 to 2013 before I joined Khosla Ventures, I was a pretty active angel investor in Silicon Valley. I’m not sure I’m at product market fit yet. Keith : On the team-building, again, by a Series B, the metrics are kind of speaking for themselves. I’m a seed-stage founder. I have an idea.

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Top Lessons in Building Great Teams from Keith Rabois and Founders Fund (Video + Transcript)

SaaStr

Keith : So from 2003 to 2013 before I joined Khosla Ventures, I was a pretty active angel investor in Silicon Valley. I’m not sure I’m at product market fit yet. Keith : On the team-building, again, by a Series B, the metrics are kind of speaking for themselves. I’m a seed-stage founder. I have an idea.

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A Look Back: Slack at $30,000,000 in ARR

SaaStr

In a kind of analogous way, everyone uses the Internet now, which wasn’t true certainly, when we started Flickr, in late 2003. When you meet with Bill and you talk about marketing, in a not a sales driven, but you invest into marketing, what are the KPIs? That led to product marketing and other functions along the way.

Scale 352
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Top 10 Lessons Learned in Getting to $100M ARR with Adaptive Insights (Video + Transcript)

SaaStr

From team to vision to metrics to funding and more, these principles provide the framework for high-growth, high performing SaaS companies. We sold that to IBM in 2003, and it was a fantastic experience. What you wanted it to be, what you wanted behaviors to be, how you were going to go to market, what your product market fit was?

Scale 139