Neil Patel

SEPTEMBER 12, 2020

Things to consider: Support channels – You will need to consider the different ways you can get in touch with support teams such as live chat, email, and phone. Responsiveness – If your site breaks at 5 PM eastern time, but their support only works European hours, then you are in trouble. Who should use Wix?

Payment Methods 145

Payment Methods Technical Review Software Review Systems Review 145

ChurnZero

NOVEMBER 2, 2018

Net Promoter Score was first developed by Fred Reichheld, Bain & Company and Satmetrix in 2003. Since then it has been used heavily by companies, both large and small, to assess customer satisfaction and has become an important metric for growth-driven technology businesses. Unfortunately the news gets worse.

Scale 95

Scale VP of Engineering Underperforming Technical Team Churn 95

User Pilot

APRIL 27, 2023

Net Promoter Score, often abbreviated to NPS, was first devised in 2003. It’s since become a popular way of measuring customer satisfaction. GET A DEMO 14 Day Trial No Credit Card Required NPS metrics vary across industries and checking what’s the average in your industry can give you some context into what’s a good or bad score.

Software Review 52

Software Review SaaS Technical Review Scale 52

Outseta

SEPTEMBER 11, 2017

Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. In 2003 we realized that CMOs were really struggling with the auction-based nature of media buying in Search and we knew that was a math problem we could solve in a way that would tie directly to their business success.

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40