article thumbnail

Engineering Customer Success Processes for Maximum Impact

Valuize Consulting

Perhaps it was fueled by all of the strategic expertise, funding and time required to develop a category-leading customer success strategy—one that transforms your company’s revenue retention and expansion metrics. Fix your processes and THEN huge value can be realized from customer success technology. Or perhaps not.

article thumbnail

SaaStr’s Podcast “Best Of Guide” Our Top 10 Podcasts of All Time

SaaStr

In 2001 David joined Matrix Partners, who had backed his last two startups, as a General Partner. David’s successful exits as an investor at Matrix include HubSpot, JBoss, AppIQ, Tabblo, Netezza, Diligent Technologies, CloudSwitch, TribeHR, GrabCAD, OpenSpan, and Enservio. Why are metrics so important? Episode No.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

SaaStr Podcast #394 with Sunil Dhaliwal and Jason Lemkin

SaaStr

I actually think they’re getting done with less diligence, not no diligence, but you don’t have the four weeks of in-person meetings, they’re getting done in days. If your post-metric and you meet whoever, Sunil or Jason or Eileen or Hunter, whoever, send that monthly investor update. Everything just stopped.

article thumbnail

SaaStr Podcasts for the Week: May 17, 2019

SaaStr

The worst was right after we started BigMachines in 2000, we had a massive bust in 2001. So it was I think the most severe recession I certainly lived through, especially in tech. Being explicit about the obstacles, and finally, defining metrics and goals. Godard Abel: Yeah, and I lived through two busts. Godard Abel: No.

Scale 144
article thumbnail

The 3 Best Analytics Companies of 2020

Neil Patel

They have a strong technology stack. It goes without saying, but if a company is promising to help you leverage data (technology), they will likely have the technology to do so. The quality of that initial analysis, however, will depend on the quality of the technology that your agency partner has built.