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“7 Tips and Tricks to having happy customers at Scale” New Relic EVP, Roger Scott (Video + Transcript)

SaaStr

Hear from Roger Scott, New Relic’s EVP and Chief Customer Officer as he shares his 7 tips and tricks for keeping your customers happy— and how to do so at a large scale. And I wanted to share a little bit of my experience and the company’s experiences of building the company to a scale that we are today. Good afternoon.

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Kellblog Predictions for 2023

Kellblog

Former Redpoint VC Tomasz Tunguz pointed out that product-led growth (PLG) firms are less profitable than sales-led growth firms, poking a hole in the “product sells itself” myth, and clouding dreams of liberation from costly S&M departments. I think PLG momentum built — and peaked — in 2022. Caveat emptor.

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SaaStr Podcasts for the Week with Keith Rabois and Jason Lemkin

SaaStr

353: Keith Rabois (Paypal, Linkedin, Square) and SaaStr Founder Jason Lemkin talk about the landscape of SaaS & Cloud fundraising and valuation in 2020. Look at Model T sales or something. Last month, housing sales in the US are actually ahead of last year, like literally ahead. This episode is sponsored by Lightmatter.

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5 Key Steps to Evolving Your Offering Into a Platform with Eventbrite and Stripe (Video + Transcript)

SaaStr

Let’s start with the first one, which I think really is to prepare your core product for scale. The idea for Stripe, I’m sure most of you know in the early days was to have just a few lines of code and lead developers accept payments in the apps and services. Let’s start with our five key steps. Romain Huet : Right.

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Decacorns & Unicorns in 2020: Founders Fund Keith Rabois and SaaStr’s Jason Lemkin (Video + Transcript)

SaaStr

There was this joke on Twitter the other day, someone who was pointing out how on your LinkedIn you said PayPal, it exited at a billion and now it’s worth 40 billion or 50 billion. Last month, housing sales in the US are actually ahead of last year, like literally ahead. I mean, for a company that had pretty good scale.