SmartKarrot

APRIL 4, 2023

In order to create long-lasting, high-impact assets for the firm, you’ll use the framework concepts of scalability, measurability, visibility, traceability, accountability, and repeatability to the programmes you lead. To encourage adoption and find new revenue-generating opportunities, deliver critical value checkpoints.

Customer Success 19

Customer Success Scale Traceability Outsourced Development 19

SmartKarrot

APRIL 4, 2023

In order to create long-lasting, high-impact assets for the firm, you’ll use the framework concepts of scalability, measurability, visibility, traceability, accountability, and repeatability to the programmes you lead. To encourage adoption and find new revenue-generating opportunities, deliver critical value checkpoints.

Customer Success 15

Customer Success Scale Traceability Outsourced Development 15

Intercom, Inc.

SEPTEMBER 24, 2019

Impact: The new feature was a factor in unblocking a sales deal with a strategically important company worth $50k in revenue. Indirect: The work has value that is not easily traceable. Affects your team: Ran a workshop to teach other designers in my office how to set up a dev environment so they can ship fixes to UI bugs, too.

Traceability 222

Traceability Leadership Software Review Innovation 222