SmartKarrot

APRIL 4, 2023

By directing projects and programmes to enhance engagement strategies based on customer segmentation and fostering a culture of continuous improvement, you may define and optimise the customer lifecycle. Engage in proactive product adoption promotion through targeted digital campaigns.

Customer Success 19

Customer Success Scale Traceability Outsourced Development 19

SmartKarrot

APRIL 4, 2023

By directing projects and programmes to enhance engagement strategies based on customer segmentation and fostering a culture of continuous improvement, you may define and optimise the customer lifecycle. Engage in proactive product adoption promotion through targeted digital campaigns.

Customer Success 15

Customer Success Scale Traceability Outsourced Development 15

Intercom, Inc.

SEPTEMBER 24, 2019

Impact: The new feature was a factor in unblocking a sales deal with a strategically important company worth $50k in revenue. Outcome: Blog post is shared widely on Twitter and generates a lot of engagement from the design community. Indirect: The work has value that is not easily traceable. Output: Blog post published.

Traceability 222

Traceability Leadership Software Review Innovation 222