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Apr 04 – Customer Success Jobs

SmartKarrot

By directing projects and programmes to enhance engagement strategies based on customer segmentation and fostering a culture of continuous improvement, you may define and optimise the customer lifecycle. Establish and maintain a top account funnel for prospective upsell and cross-sell opportunities.

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Product-led growth: AKA what you should be doing | ProfitWell

ProfitWell

Letting your product lead means companies must reconfigure their marketing, sales, and service strategies to keep up with consumer demands. Product-led growth is a strategy that uses product value to pursue growth and expansion in a market. Dropbox used the need for its software as leverage in its growth strategy.

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SaaStr Podcasts for the Week with Front and ICONIQ Capital — April 3, 2020

SaaStr

To date, Front have raised over $138M from some leading names including Sequoia, Eric Yuan @ Zoom, Ryan and Jared Smith @ Qualtrics, Michael Cannon-Brookes and Jay Simmons @ Atlassian and Frederic Kerrest @ Okta to name a few. How does this compare to the relationship of sales and marketing more traditionally?

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Apr 04 – Customer Success Jobs

SmartKarrot

By directing projects and programmes to enhance engagement strategies based on customer segmentation and fostering a culture of continuous improvement, you may define and optimise the customer lifecycle. Establish and maintain a top account funnel for prospective upsell and cross-sell opportunities.

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A Roadmap to Customer Success for SMBs

SmartKarrot

This is the bottomline of implementing any customer success strategy. Few direct benefits of having a roadmap are: Customer retention. They give them the confidence to proceed with the set of actions that are needed for customer retention. How much are you planning to scale? Benefits of customer success roadmap.