Intercom, Inc.

JANUARY 23, 2020

The situations that portend failure are varied and unfortunately common – no product-market fit, no cash, bad product, burnout, to name just a few of the most obvious. Poor marketing. A better strategy is to prioritize building your audience alongside developing the product. In this world, growth trumps all other priorities.

Underperforming Technical Team 183

Underperforming Technical Team Scale Payments Payment Services 183

Baremetrics

NOVEMBER 9, 2021

Scalability Other Factors That Affect the Sales Multiple How to Make Your SaaS Business More Attractive and Valuable 1. Develop a Full Marketing Strategy 2. Lower Churn Prepare for a Sale Where to Sell Going it Alone Through a Private Sale Working With a Broker for a Win-Win Situation.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

Kellblog

FEBRUARY 2, 2023

Former Redpoint VC Tomasz Tunguz pointed out that product-led growth (PLG) firms are less profitable than sales-led growth firms, poking a hole in the “product sells itself” myth, and clouding dreams of liberation from costly S&M departments. I think PLG momentum built — and peaked — in 2022. Caveat emptor.

Software Review 118

Software Review Development Team Review Underperforming Technical Team Scale 118

FastSpring

JANUARY 27, 2022

And in cases where our customers get stuck, our support team responds in a timely manner with personalized video. It’s not always a bad thing to be priced higher than your competitors — it can signal to prospects that yours is a premium service. In other words, if you want to attract SMBs, make sure you have SMB language on your site.

Merchant Services 132

Merchant Services Payment Services SaaS Payments Payment Solutions 132

SaaStr

JULY 22, 2019

That’s not a bad start. We work with mostly modern teams. We started out in the commercial SMB mid-market space. So much more of an inside sales mentality, hub-based selling, predominantly in North America, not really into strong relationship-based selling and the trust that he talked about. FULL TRANSCRIPT BELOW.

Scale 164

Scale Scaling Sales Hiring Underperforming Technical Team 164

SaaStr

MARCH 13, 2020

So at about 13, I set up an eBay business, and we actually used PayPal obviously to process all of the payments. And I guess this was somewhat foreshadowing because I’m now backed by David Saks who is the founding team there. Our team met with David just a few days after our initial conversation in San Francisco.

SaaS Payments 207

SaaS Payments Payment Methods Finance Payments 207