User Pilot

MAY 8, 2024

Personalize experiences for different customer segments. Deliver exceptional customer support using AI and self-service resources. Support : timely and effective help and assistance, including customer service , technical support, and resources for troubleshooting. How to identify customer needs?

SaaS Payments 87

SaaS Payments Payment Solutions Payment Services Payments 87

Sixteen Ventures

DECEMBER 31, 2019

Metering / Billing / Payment Process. Functional Support. Technical Support. How do I target my customers when they’re not online? Training consumption (online/in-person, technical or otherwise). Metering / Billing / Payment Process. Customer Acquisition. Sales Process Engagement.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

SaaStr

OCTOBER 4, 2019

How does Jesse think about scaling humanity and the personal touch with the scaling of his leadership? Ep 271: Gillian Heltai oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision. What are the challenges? When do they start to arise?

Scale 118

Scale SaaS Payments SMB Sales Hiring 118

SmartKarrot

MARCH 8, 2022

She is a coach who focuses on personal development, relationship building, success planning, customer engagement and retention, and customer journey. Currently, she’s the Customer Success and Customer Support Manager at Ascent Cloud, Ashna has experience of over 7+ years in Customer Success and Account Management. Caroline Andreola.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21