Remove Operational efficiency. Remove Retention Remove Software Development Remove Strategy
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The Why, What & How Of Hiring A Transformational Customer Success Operations Leader

Valuize Consulting

With only a Director of Operations who answers to your VP of CS, you have no one to focus on the strategy driving your CS Operations, the engine that powers your entire Customer Success organization. From an investment standpoint, hiring a Senior CS Operations Leader provides exceptional ROI. They Drive Economic Growth.

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Mental Models to Help You Grow

Sales Enablement, SaaS and Growth

Strategy - annually changes. Operational efficiency. Agile Agile software development has been such a success that people now apply the “agile” moniker to a broad range of areas. They have breadth and depth - essential for disciplines like marketing where the tactics and strategies are constantly evolving.

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Mar 18 – Customer Success Jobs

SmartKarrot

Paul Area, US Organization: Sportsdigita As a Director of Customer Success, you will elevate the customer experience by being the subject matter expert and sharing best practices and key success factors as well as understanding the client’s business objectives, strategy and pain points. Build strong customer relationships with key clients.

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Customer Journey Analytics: Don’t Let All That User Data Make You See The Forest for The Trees

User Pilot

The analytics help measure product strategies’ effectiveness in improving touchpoints and can attribute what actually works. With this perspective, you are ready to take on crucial metrics that impact your annual revenue like Lifetime Value (LTV), Customer Retention, and churn. Retention (Pro)*-Referrals, leave a review on G2, etc.

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Lessons learned from growing a PM team in a hyper-growth startup

Point Nine Land

If you apply Paul Graham’s “Startup = Growth” logic to product management, you come to the conclusion that in early days, being very reactive and tactical might be the best product strategy. There might be exceptions to that out of the software world, for things that require longer development and production cycles.