Valuize Consulting

JUNE 9, 2022

The goal of your Customer Success Operations function is to improve the efficiency of your team, tools and processes to ensure maximum net dollar retention. In order to deliver optimal customer value , your candidate for a Senior CS Ops Leader should have prior experience with customer management and the Post-Sales ecosystem.

Sales Hiring 52

Sales Hiring Customer Success Scale Leadership 52

User Pilot

JANUARY 26, 2021

With this perspective, you are ready to take on crucial metrics that impact your annual revenue like Lifetime Value (LTV), Customer Retention, and churn. For example: customer testimonials from the sales and customer success teams. All because they: Identified holes in their user journey with their customer journey analytics software.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

Point Nine Land

APRIL 21, 2021

There are many posts out there explaining how startup co-founders should “land the first sales, then hire the first 2 sales and when to hire a VP sales”. This refers to the improvement of your main output metrics. If your mission is to reduce CO2 emissions, you can (potentially should) make this your main output metric.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

SmartKarrot

AUGUST 5, 2021

Product Managers and Product Marketers have traditionally been responsible for the overall success of a product, in terms of sales, revenue, and external market factors. Ops brings a more technical perspective to product delivery, focusing on Lean methodologies or Agile software development practices.

Scale 10

Scale Marketplace as a Service Product Marketing Software Development 10