Totango

APRIL 28, 2021

It is a tangible presence a customer can see and feel in the way you engage with them, respond to them, and present the product. Use the right customer success metrics. Use the Right Customer Success Metrics. A customer-centric culture means putting greater emphasis on long-term metrics and practical business ROI.

Enterprise 71

Enterprise Product ROI Customer Success Engagement 71

CustomerSuccessBox

JUNE 8, 2021

Manage all aspects of client onboarding, including gathering information from customers, conducting training and initial account setup. Conduct strategic Business Reviews(EBR and QBRs) to understand the customer lifecycle milestones, and also to communicate the value of the product and showcase product ROI.

VP of Engineering 52

VP of Engineering Interviewing Customer Success Sales Recruiting 52

Totango

MAY 15, 2019

It is a tangible presence customers can see and feel in the way you engage them, respond to them, and present the product. Use the right customer success metrics. Use the Right Customer Success Metrics. A customer-centric culture means putting greater emphasis on long-term metrics and practical business ROI.

Customer Lifetime Value 88

Customer Lifetime Value Enterprise Product ROI Customer Success 88