ChurnZero

JANUARY 13, 2023

Company-wide operational efficiency initiatives will force CS leaders to take a hard look at their teams, tools, and customer journeys. Do they have top performers in place who are operating efficiently and driving value? Organizations tap into customer feedback for free market research.

Trends 98

Trends Customer Success Sales Hiring Scale 98

BetterCloud

JUNE 16, 2022

Our research set out to understand organizations at different stages in their automation journey. By using a well-known market research panel, we surveyed 413 IT professionals who work at organizations that use SaaS for at least 25% of their enterprise applications. SaaSOps Automation Report 2022: The Rise of Zero-Touch IT.

Underperforming Technical Team 59

Underperforming Technical Team Operational efficiency. Innovation Retention 59

Valuize Consulting

DECEMBER 22, 2021

Today, businesses need to continuously deliver outcomes and prove their value if they want to drive greater retention and expansion revenue. We recommend using a combination of external and internal research methods, such as market research, QBRs and customer surveys, to cover your bases. .

Customer Success 52

Customer Success Sales Retention Operational efficiency. 52