SmartKarrot

APRIL 4, 2023

By directing projects and programmes to enhance engagement strategies based on customer segmentation and fostering a culture of continuous improvement, you may define and optimise the customer lifecycle. Determine the necessity and priority of product demands with the product team and persuade customers to support the Higharc strategy.

Customer Success 19

Customer Success Scale Traceability Outsourced Development 19

SmartKarrot

APRIL 4, 2023

By directing projects and programmes to enhance engagement strategies based on customer segmentation and fostering a culture of continuous improvement, you may define and optimise the customer lifecycle. Determine the necessity and priority of product demands with the product team and persuade customers to support the Higharc strategy.

Customer Success 15

Customer Success Scale Traceability Outsourced Development 15

SaaStr

APRIL 3, 2020

Anthony Kennada: So for sure, I think that’s an incremental strategy for us to grow. Harry Stebbings: Would you not say events are almost a core customer success strategy as well in terms of engagement? Anthony Kennada: And now they’re totally locked into this go to market strategy of yesteryear. So totally.

Sales Recruiting 171

Sales Recruiting Sales Hiring Scale Branding 171

SmartKarrot

OCTOBER 27, 2020

This is the bottomline of implementing any customer success strategy. Few direct benefits of having a roadmap are: Customer retention. They give them the confidence to proceed with the set of actions that are needed for customer retention. Similarly, there are more metrics like churn rate, retention rate, NPS, etc.

Customer Success 10

Customer Success Scale Traceability Sales Hiring 10