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The decade software ate the world

Intercom, Inc.

Here, we trace some of the biggest trends and stories in technology over the past decade, and try to find a narrative to make sense of it all. Apple survived the death of Steve Jobs in October 2011 under the thoughtful stewardship of Tim Cook, and continued to essentially be the iPhone company, while branching into wearables and services.

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9 Must-Have Integrations to Level Up Customer Success Software

ChurnZero

Get direct access to CRM data, such as accounts, contacts, opportunities, cases, subscription data (renewal date, license count, total contract value, etc.) Customer Support/Service Software and Ticketing Systems. Customer support software manages and monitors customer requests, queries, and service-related matters. Who owns it?

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Going Global: Key Considerations to Drive SaaS Success Abroad

OPEXEngine

In the first 10 years of the SaaS industry, US SaaS companies didn’t need to go overseas to build highly valuable companies. But that dynamic has changed in lockstep with the growth of the SaaS market. High Growth SaaS Companies Get A Significant Portion of Revenues Internationally. Source: OPEXEngine. Market Dynamics.

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SaaStr Podcasts for the Week with Chargebee and Glassdoor — November 1, 2019

SaaStr

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. What is the process to do it efficiently? Loving our podcast content? How does Krish think about purely serving the SMB market?

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Announcing the Early Warning System SuccessBloc

Totango

This Bloc comes preloaded with SuccessPlays, Campaigns, Reports, and more to help you identify and resolve complex issues like leadership shake-ups, poor product adoption, and competitive threats within your customer accounts. Champion Loss or Leadership Change. Overdue Payments and Outstanding Balances.

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5 Steps Action Plan to deal with a Big Account Churn

CustomerSuccessBox

This trip begins for the majority of SaaS products when a user clicks a “cancel subscription” button of some sort. If you nail the offboarding process, you might even succeed in converting former clients into ardent supporters! Sort and classify every issue to begin seeing trends in your feedback.

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SaaStr Podcasts for the Week with Matt Garratt, Trisha Price, David Schmaier, Rob Bernshteyn, and Jason Lemkin

SaaStr

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. There’s a lot of services. This episode is sponsored by Linode. Actually, two.