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Feb 21 – Customer Success Jobs

SmartKarrot

When required, set an example for your direct reports by working directly with clients and showing them what best-in-class looks like in terms of operational efficiency and client communication. Provide Customer Success Teams with leadership and mentoring to keep them inspired, engaged, and motivated.

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SaaSOps Automation Report 2022: The Rise of Zero-Touch IT

BetterCloud

Our research set out to understand organizations at different stages in their automation journey. By using a well-known market research panel, we surveyed 413 IT professionals who work at organizations that use SaaS for at least 25% of their enterprise applications. SaaSOps Automation Report 2022: The Rise of Zero-Touch IT.