User Pilot

MAY 16, 2023

User surveys and interviews are the most direct ways of finding out what users value most about the product. For example, if your product is a project management tool, like Asana, you could charge your customer per the number of team seats or active projects, but not by the time they spend inside the product.

Metrics 98

Metrics Customer Lifetime Value SaaS Pricing 98

BetterCloud

NOVEMBER 10, 2021

Every year as part of its SaaSOps Stars Awards , BetterCloud interviews some extraordinary SaaSOps standouts and customers to understand their challenges and the unique ways they tackle them. For years, the company managed the software and hardware updates themselves, as well as all email coming in and out of those servers.

Identity management 52

Identity management SaaS Azure Cloud 52

SaaStr

JANUARY 31, 2020

Below, we’ve shared the transcript of Harry’s interview with Eugenio. So tell me, how did you make your way into what we both know to be the wonderful world of SaaS and also come to found the game changer of identity management in Auth0? Harry Stebbings. Eugenio Pace. Eugenio Pace: Well, my journey started just after college.

Scale 219

Scale Sales Hiring Pricing Leadership 219