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The New Economics Of Customer Success: Showcasing The ROI Of Customer Success To Your CFO

Valuize Consulting

When preparing for QBRs or end-of-year reviews, many companies are starting to evaluate their operating budgets and plan for their next fiscal year. For example, in Sales, you can take your Annual Revenue Target, divide it by the Projected Revenue Attainment Per Headcount (factoring in some ramp time) and out comes a Headcount projection.

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Three million downloads and counting: Inside Intercom reaches a podcasting milestone

Intercom, Inc.

For Slack, that was clearly the engineering and dev communities, who love new tools. They love new ways of working and were happy to bring Slack into their functional teams and say, “Let’s experiment with this new way of working.” We use a multi-touch attribution system. And it was very successful.