Remove Headcount Remove Leadership Remove New CTO Remove Retention
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What's the ROI of your mom?

ProfitWell

And in this article he explains why, and proposes a different approach to thinking about the optimal CSM headcount to help you build a more effective customer success organization. On a global scale, on average, product marketers with strong leadership support earn almost $13k more a year than those without. Here are a few teasers.

Scale 43
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Three million downloads and counting: Inside Intercom reaches a podcasting milestone

Intercom, Inc.

For Slack, that was clearly the engineering and dev communities, who love new tools. They love new ways of working and were happy to bring Slack into their functional teams and say, “Let’s experiment with this new way of working.” And it was very successful. Product can do a huge amount there.