ChurnZero

DECEMBER 9, 2022

As CS leaders, you’re in the catbird seat to solve the hardest problems because you have the nexus between the product and the market need. In one board meeting, we have product day, and in another, we have customer day. Our CS team is involved in product strategy and prioritization. They give us NPS goals.

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

ChurnZero

JULY 2, 2021

You move towards product packaging. A greater emphasis is placed on product packaging to generate more and larger upsells and cross-sells to grow revenue year-over-year. You agree to more one-off product enhancements and take on more custom work. You focus more on product experience. You build a more growth-oriented team.

Retention 97

Retention Revenue Sales Hiring Churn 97

FastSpring

JANUARY 8, 2019

But don’t worry, we’ve created an ecommerce glossary that includes all the terms and concepts you need to know to have a successful digital business. A brand-approved or -designated reseller who can sell digital products directly to consumers on behalf of the brand. If you’re thinking, “That’s a lot of words,” you’re exactly right.

Payment Methods 65

Payment Methods Merchant Services Payment Services Outsourcing Services 65