SaaStr

MARCH 1, 2024

Upsell and retention is an art, science and craft. You can smother customers with love alone in the early days, but as you scale, you need a seasoned customer success team and VP that has done this before. Or churn will increase, NPS will stagnate and decline, and upsell and revenue retention will be a fraction of what it could be.

Scale 248

Scale Part-Time VPE CTO Hire Fractional VPE 248

SaaStr

MARCH 6, 2024

Founder CEO Todd McKinnon was VP of Engineering at Salesforce and left to start Okta in the depths of the last downturn. Salesforce and Marc Benioff at first said the core market, security identity, was too small of a market. Their multi-million dollar contracts are 30%. #5. GRR / Logo Retention in Mid 90% Range.

Fractional VPE 214

Fractional VPE Part-Time VPE Scale SMB 214

SaaStr

JUNE 23, 2020

Upsell and retention is an art, science and craft. You can smother customers with love alone in the early days, but as you scale, you need a seasoned customer success team and VP that has done this before. Or churn will increase, NPS will stagnate and decline, and upsell and revenue retention will be a fraction of what it could be.

Part-Time VPE 233

Part-Time VPE CTO Hire Fractional VPE Sales Recruiting 233

SaaStr

OCTOBER 24, 2022

So selling, marketing and supporting them should be different too. WorkOS CEO Michael Grinich, Developer Success Manager Betsy Calender, and VP of Developer Experience Zeno Rocha share how to price your product for developers, how to market it to developers, how to how to support them as they scale and use the products.

Underperforming Technical Team 179

Underperforming Technical Team Outsourced Development Development Part-Time VPE 179

SaaStr

JUNE 1, 2021

In 2016, Hubspot was still a scrappy player that had only recently IPO’d, with a market cap around $1B. In this top-rated session Dharmesh Shah, cofounder and CTO of HubSpot, shares how he and his co-founders broke all of the “rules” and ended up creating an entirely new category of marketing software.

Part-Time VPE 218

Part-Time VPE Technical Cofounder CTO Hire New CTO 218

SaaStr

JUNE 25, 2019

Building a company made up of distributed teams presents a plethora of complex challenges that can derail productivity and impact employee retention. I started right at the end of 2011, and I started in the role of VP of engineering. The best thing is retention in these offices has been just amazing.

Engineering 133

Engineering Part-Time VPE Sales Hiring Scale 133