Remove Enterprise Remove Onboarding Remove Payment Features Remove Product ROI
article thumbnail

Why You Should Focus on Nurturing the Customer Relationship

Totango

This has irrevocably changed how enterprises need to approach customers. Like farmers cultivating an orchard , enterprises must promote the growth of customers through personalized engagements that lead to repeated revenue yields, or harvests, throughout the customer life cycle. Share Insight Across the Enterprise.

article thumbnail

Customer Success and Upsells: How to Make the Most of Opportunities

Totango

It’s also worth noting that up to 70% of revenue in a subscription business comes from existing customer renewals and upsells. This customer-centric model demands that you shape your actions to meet the customer’s needs in order to drive recurring value for both sides. Accelerate onboarding to help the customer realize value early.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Why You Should Focus on Nurturing the Customer Relationship

Totango

This has irrevocably changed how enterprises need to approach customers. Like farmers cultivating an orchard , enterprises must promote the growth of customers through personalized engagements that lead to repeated revenue yields, or harvests, throughout the customer life cycle. Share Insight Across the Enterprise.

article thumbnail

The Ultimate Guide to Creating a Customer-Centric Culture

Totango

It is a tangible presence a customer can see and feel in the way you engage with them, respond to them, and present the product. Creating the right culture within your enterprise is, therefore, a matter of giving employees the right customer success tools and establishing best practices for using them. The customer’s product ROI.

article thumbnail

The Ultimate Guide to Creating a Customer-Centric Culture

Totango

It is a tangible presence customers can see and feel in the way you engage them, respond to them, and present the product. Creating the right culture within your enterprise is, therefore, a matter of giving employees the right customer success tools and establishing best practices for using them. The customer’s use of the product.

article thumbnail

Job Description and Interview Questions for Director of Customer Success

CustomerSuccessBox

Manage all aspects of client onboarding, including gathering information from customers, conducting training and initial account setup. Conduct strategic Business Reviews(EBR and QBRs) to understand the customer lifecycle milestones, and also to communicate the value of the product and showcase product ROI.