Enterprise readiness Headcount SaaS SMB 
Intercom, Inc.
MAY 13, 2021
These evolving demands from enterprise customers bring with them different skillsets customer success managers need to hone. So how do you create a strong, enterprise-ready team? Your first SaaS customer success hire. Of course, we always excelled in SMB at Slack as well. Finding the right skillset.
Point Nine Land
APRIL 21, 2021
Most of the time in Saas, it is going to be ARR (Annual Recurring Revenue) but it can be anything. In SaaS vs. marketplaces? We learned most of the things the hard way and we are actually still iterating and learning about many of those aspects. The article is using the word “growth” a lot. How do you organize your work?
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