Enterprise readiness, Headcount and Revenue

Gong’s Linda Lin on customer success strategies for moving upmarket

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm.

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Scale Customer Success Strategy Sales Hiring

Lessons learned from growing a PM team in a hyper-growth startup

Point Nine Land

APRIL 21, 2021

We grew from less than a million to several tens of millions of ARR (Annual Recurring Revenue) during that time. Most of the time in Saas, it is going to be ARR (Annual Recurring Revenue) but it can be anything. Since then, I have been leading Uberall product team, which we’ve scaled from 3 people to 12 people over the past 5 years.

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Gong’s Linda Lin on customer success strategies for moving upmarket

Lessons learned from growing a PM team in a hyper-growth startup

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