Enterprise readiness and Headcount

Gong’s Linda Lin on customer success strategies for moving upmarket

Intercom, Inc.

MAY 13, 2021

These evolving demands from enterprise customers bring with them different skillsets customer success managers need to hone. So how do you create a strong, enterprise-ready team? Early on, how you might think about your capacity planning or your headcount allocation for CS is very much a cost-centric framework.

Scale

Scale Customer Success Strategy Sales Hiring

Lessons learned from growing a PM team in a hyper-growth startup

Point Nine Land

APRIL 21, 2021

Give the candidate ~5 real examples of the kind of things you have to prioritize: customer integrations, feature requests, strategic releases, bugs, database extracts, opportunistic features… and ask them to prioritize. An organizational task. This is an exercise that should be done with input/feedback of the leadership team.

Sales Hiring

Sales Hiring Startup Scale Software Review

SaaS Brief

Gong’s Linda Lin on customer success strategies for moving upmarket

Lessons learned from growing a PM team in a hyper-growth startup

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