Enterprise readiness, Headcount and Outsourced Development

Gong’s Linda Lin on customer success strategies for moving upmarket

Intercom, Inc.

MAY 13, 2021

These evolving demands from enterprise customers bring with them different skillsets customer success managers need to hone. So how do you create a strong, enterprise-ready team? Early on, how you might think about your capacity planning or your headcount allocation for CS is very much a cost-centric framework.

Scale

Scale Customer Success Strategy Sales Hiring

Lessons learned from growing a PM team in a hyper-growth startup

Point Nine Land

APRIL 21, 2021

We use a separate Jira project for the following reasons: Jira because it is well integrated into…Jira where we manage all our developers’ tickets. Assign the right priority to bugs and the right status for them to be picked up by developers today (for critical bugs) or later (for non-critical bugs). If you like what you read in 2.

Sales Hiring

Sales Hiring Startup Scale Software Review

SaaS Brief

Gong’s Linda Lin on customer success strategies for moving upmarket

Lessons learned from growing a PM team in a hyper-growth startup

Webinars

Stay Connected