SmartKarrot

APRIL 4, 2023

By directing projects and programmes to enhance engagement strategies based on customer segmentation and fostering a culture of continuous improvement, you may define and optimise the customer lifecycle. Engage in proactive product adoption promotion through targeted digital campaigns.

Customer Success 19

Customer Success Scale Traceability Outsourced Development 19

SmartKarrot

APRIL 4, 2023

By directing projects and programmes to enhance engagement strategies based on customer segmentation and fostering a culture of continuous improvement, you may define and optimise the customer lifecycle. Engage in proactive product adoption promotion through targeted digital campaigns.

Customer Success 15

Customer Success Scale Traceability Outsourced Development 15

Intercom, Inc.

SEPTEMBER 24, 2019

Outcome: Blog post is shared widely on Twitter and generates a lot of engagement from the design community. Indirect: The work has value that is not easily traceable. Affects your team: Ran a workshop to teach other designers in my office how to set up a dev environment so they can ship fixes to UI bugs, too.

Traceability 222

Traceability Leadership Software Review Innovation 222