Remove Engagement Remove Operational efficiency. Remove Payment Methods Remove Scale
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What is an Online Terminal and Why Do Merchants Need One?

Stax

Online payment systems are the standard. Globally, one-third of people do their shopping through eCommerce sites. In the US, that amounts to $3,428 per capita spent online. This article covers the what, why, and how of online terminals; all a business owner needs to know to dive in and thrive.

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Mastering the Art of Complex B2B Recurring and Subscription Billing: Automating the Charging and Billing Process with BluIQ

Blulogix

From accurately calculating charges for varied subscription models to efficiently generating and delivering invoices, businesses face numerous hurdles that can impact both operational efficiency and customer satisfaction. This complexity increases with the scale of operations and the diversity of subscription offerings.

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Achieving Customer Success Maturity: Focus Areas, Pitfalls, and Warning Signs

ChurnZero

To figure out where you should begin on your growth and scaling journey, it’s helpful to first orient yourself with where you stand using a Customer Success maturity model. Activities: Customer segmentation, defined CSM engagement models, defined customer journey maps, alignment between Sales and Customer Success.

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SaaStr Podcasts for the Week with Matt Garratt, Trisha Price, David Schmaier, Rob Bernshteyn, and Jason Lemkin

SaaStr

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. These companies can scale really efficiently. They need fewer sales as a percentage of overall employees.

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Using Gross Margin to Score Your Product’s Maturity

OpenView Labs

This treatment is a disservice to the value an in-depth, methodical, and iterative analysis can unearth. It needs to be treated as a top-level operational metric that a founder must know and understand. At its core, gross margin (GM) speaks to the relationship between sales and its costs. Operational efficiency and COGS.

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SaaStr Podcasts for the Week with Bernadette Nixon, Jay Snyder, Nick Mehta, Loren Padelford, and Jason Lemkin

SaaStr

Really excited for engaging discussion on something I’m passionate about, the future of the customer. Jay Snyder: Got hotspot on my phone, so hopefully we’ll hold still. One, it starts high up in the sales process, right? You need to discover in the sales process. I don’t know anyone right now.

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The top SaaS companies ruling the East Coast

SaaStock

Thanks to them, merchants can make more successful sales and win happy customers. Thanks to their excellent growth platform, businesses have been able to transform how they attract, engage, and delight customers for many years. Toast ’s all-in-one point-of-sale (POS) and restaurant management platform helps power and grow restaurants.