Totango

MAY 23, 2019

To create happy customers, you have to shift your focus from the sales event and toward the ongoing nurturing of existing customers. Accelerate onboarding to help the customer realize value early. Every interaction and action your customer undertakes with your team or your product generates data.

Customer Success 75

Customer Success Product ROI Enterprise Metrics 75

Totango

APRIL 28, 2021

In today’s digitized, subscription-based environment, these best practices are based on finding out all you can about your customers and then using that data to create a customer-centric experience. That means giving everyone access to the customer success platform and ensuring they log all relevant customer data.

Enterprise 71

Enterprise Product ROI Customer Success Engagement 71

Totango

MAY 15, 2019

In today’s digitized, subscription-based environment, these best practices are based on finding out all you can about your customers and then using that data to create a customer-centric experience. That means giving everyone access to the customer success platform and ensuring they log all relevant customer data.

Customer Lifetime Value 89

Customer Lifetime Value Enterprise Product ROI Customer Success 89

CustomerSuccessBox

NOVEMBER 24, 2021

Benefits can include: Product quality Problem-solving ability Brand’s reputation Advantages of Partnering you as a vendor, etc. The costs may include: Price of the product. Installation and Onboarding costs. – Identify the attributes that would help you to slice and dice the data to see strengths and weaknesses.

Underperforming Technical Team 52

Underperforming Technical Team Social Media Customer Success Branding 52