SaaStr
AUGUST 8, 2022
Your Success leaders get the playbook from OneTrust, Active Campaign, ChurnZero and MORE! Karen Tang, VPCS @ Active Campaign. Toni Tiffany, VPCS @ Orum. With sessions like… Revenue Alignment: How to Pull Marketing, Sales, Customer Success Together . Emily McEvilly, CCO @ OneTrust. Are you still scrolling?
SaaStr
NOVEMBER 19, 2020
ARR VPCS: $2m ARR VPP: $3m-$4m ARR VPE: $5m-$6m ARR CFO: $10m ARR COO: $20m ARR. You’ll probably be ready for your first VP of Customer Success by $2m-$3m in ARR. You can hack customer success in the beginning with an individual contributor or two with some experience and a lot of chutzpah.
CloudGeometry
MARCH 3, 2022
This has consequences both for the cost of onboarding a customer, as well as the cost of maintaining the customer during the discovery period. Think beyond the cloud about what other resources you need to invest in making customers successful with your platform.
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