SaaStr

MARCH 1, 2024

You can smother customers with love alone in the early days, but as you scale, you need a seasoned customer success team and VP that has done this before. Or churn will increase, NPS will stagnate and decline, and upsell and revenue retention will be a fraction of what it could be. She can be your CTO forever.

Scale 268

Scale Part-Time VPE CTO Hire Fractional VPE 268

SaaStr

JUNE 23, 2020

You can smother customers with love alone in the early days, but as you scale, you need a seasoned customer success team and VP that has done this before. Or churn will increase, NPS will stagnate and decline, and upsell and revenue retention will be a fraction of what it could be. She can be your CTO forever.

Part-Time VPE 254

Part-Time VPE CTO Hire Fractional VPE Sales Recruiting 254

SaaStr

JULY 12, 2022

One of the first what How to Hire a Great VP of Sales at the New York Enterprise Tech Meet-Up (thank you to John Lehr and Work-Bench for setting this up). If it’s helpful to you, it’s got everything from how to build the sales com plan to how to think about hiring a VP marketing and how to hire a customer success thing.

Sales Hiring 277

Sales Hiring Part-Time VPE VP of Engineering Sales Recruiting 277

SaaStr

JULY 30, 2020

* What are the leading indicators that a sales rep is successful? How does this differ between SMB and enterprise? What are the challenges with enterprise given the long sales cycles? ” So I talk about that in the customer success chapter of Founding Sales as well. This is in Founding Sales , as a result.

Part-Time VPE 228

Part-Time VPE Scale Sales Recruiting Sales Hiring 228

SaaStr

JUNE 1, 2021

There are rules in starting an enterprise software company. Hire the VP of Marketing, MBA, the VP of Sales, MBA, the VP of Customer, MBA, the VP of Engineering, MBA, and now, the odds of any semblance of survival, let alone success, are vanishingly small at this point. A SaaStr Classic!!

Part-Time VPE 259

Part-Time VPE Technical Cofounder CTO Hire New CTO 259