Customer Success Enterprise readiness Headcount SMB 
Intercom, Inc.
MAY 13, 2021
Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges. For Linda, it all comes down to your approach to customer success.
Point Nine Land
APRIL 21, 2021
Give the candidate ~5 real examples of the kind of things you have to prioritize: customer integrations, feature requests, strategic releases, bugs, database extracts, opportunistic features… and ask them to prioritize. How to efficiently collect feedback from customer-facing teams? An organizational task. How is it working?
Expert insights. Personalized for you.
177 
Let's personalize your content