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The Why, What & How Of Hiring A Transformational Customer Success Operations Leader

Valuize Consulting

JUNE 9, 2022

If you answered yes to any or all of the above questions, then you urgently need to hire a senior-level Customer Success Operations Leader. Customer Success Operations is an exploding domain within the realm of Customer Success (CS) yet few companies are leveraging this function to its full potential.

Sales Hiring 52
Sales Hiring Customer Success Scale Leadership 52
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In-context or out of touch: The future of online customer service

Intercom, Inc.

AUGUST 16, 2022

Providing in-context support transforms your support team from a cost center to a value driver by improving operational efficiency: A reduced inbound volume for your human support team means lower cost to serve. Improved reputation drives sales. The thing about reputation is that it can’t be bought and can only be earned.

Headcount 118
Headcount Scale Sales Hiring Customer Lifetime Value 118
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